Cancer Research UK
End User Training

About Cancer Research

Cancer Research UK is the world’s leading Independent Charity dedicated to Cancer Research. They carry out scientific research to help prevent, diagnose and treat cancer. They have discovered new ways to beat cancer that together have saved hundreds of thousands of lives across the world.

About Highpoint

Highpoint Services is an independent firm of Unit4 Business World specialists. It provides Solution Design, Implementation Consultancy, Training and Project Management services. Highpoint is proud to be the FE Your Way Partner of choice and the Strategic Training Partner for UK and Ireland.

About Unit4

Unit4 is a leading provider of enterprise applications empowering people in service organisations. With annual revenue north of 500M Euro and more than 4200 employees world-wide, Unit4 delivers ERP, industry-focused and best-in-class applications. Thousands of organisations from sectors including professional services, education, public services, not-for-profit, real estate and financial services benefit from Unit4 solutions.

Project Description

Cancer Research UK re-implemented their finance system moving from a number of different systems to Unit4 Business World Milestone 5. Cancer Research needed end-user training for the reimplementation. To train end-users on such a large scale and over many different sites it was decided the best form of training would be to publish eLearning materials and provide Quick Cards to support the re-implementation process across all work streams.

Project Objectives

Effective up-skilling of staff based on their roles and responsibilities (making sure they are trained in the areas which they are likely to encounter the system).

Utilise eLearning and Quick Cards as a method of training for each requirement.

Leave a legacy of training materials that can be used for future training needs (on boarding of new staff etc).

Modules to Cover:

• Introduction to Web

• Financial Approvals

• New Customer Requests

• Raising Sales Orders

• Raising Credit Notes

• Raising a Requisition

• Goods Receipting

• Purchase Card Transactions

Overcoming Challenges

The main challenge was getting the eLearning and Quick Cards completed to a tight deadline. Cancer Research and Highpoint worked together to get this done and the project was completed to the deadline. Highpoint’s Training Development Team put in extra hours to ensure this happened.

Why Cancer Research Chose Highpoint

Highpoint’s knowledge transfer approach

Proven Unit4 Business World related knowledge base.

Approved Unit4 Strategic Training

Flexible training methodology.

Project Successes

The feedback was well received from the End-User. Cancer Research thought the detail of the Quick Cards and how they were presented were very impressive. Highpoint provided high quality training materials in a short space of time.

Cancer Research on Highpoint’s Services:

• Very professional

• Thorough

• Listened to their requirements

• Well Presented

• Very punctual

• End result very good

Quote Cancer Research

“The end result was well received – the videos were very useful and the cue cards went down well with a wider audience. Many cue cards were printed and handed out during and over the embedding in period. Feedback was well received also from the end user (users of the system) and many staff came to collect the cue cards during the training period. Overall detail and how they were presented were very impressive.” John Bown, Procure To Pay Operations Manager, Cancer Research

Quote Highpoint